Customer care
Order support, product questions, returns — we answer with the same calm we want the home to have.
Last updated: August 2026
How to reach us
Monday–Friday, 09:00–17:00 CET (3:00–11:00 AM ET)
Email support@pet-hygge.com. We aim to reply within 1–2 business days.
We can help with orders, products, returns, and exchanges.
Imprint
Before you write
Include your order number and the email used at checkout. Returns: returns policy.
FAQ
Where do you deliver? Checkout destinations are listed on shipping.
When will my order arrive? Processing usually takes 1–3 business days. Delivery is typically 5–15 business days after that. Multi-item orders may arrive in more than one parcel — each one is tracked.
Can I return it? Yes, unused items in original packaging within 30 days of delivery. You cover return shipping unless the item arrived damaged or incorrect — then we cover it.
How do I track an order? Use the tracking link in your shipping email, or see order tracking.