Product warranty

We stand behind products sold on Pet Hygge. If an item has a manufacturing defect under normal pet use, or it stops working as described, contact us. Where a manufacturer warranty is printed on the listing or packaging, that term applies as well.

• Manufacturing defects under normal use
• Items that do not match the product description in a material way
• Missing parts reported within 7 days of delivery

• Normal wear, chewing, scratching, or outdoor weathering beyond the design of the product
• Misuse, accidents, or modifications
• Consumables such as food, treats, and litter (unless they arrived damaged or incorrect)
• Damage from improper storage or cleaning

Email support@pet-hygge.com with your PH- order number, the email used at checkout, photos of the defect, and a short description. We may ask you to return the item if we need to inspect it. We will coordinate repair, replacement, or refund as appropriate.

Change-of-mind returns (unused, original packaging) are handled under returns & refunds, not this warranty.