Returns & refunds

You may return unused items in their original packaging within 30 days of delivery. That window is more generous than the EU 14-day right of withdrawal; we apply 30 days for all customers. Opened food, treats, or hygiene products cannot be returned for safety reasons unless they arrived damaged or incorrect.

Items must be unused, with tags and original packaging where they came with them. We may refuse a refund if a product shows pet use, damage, or missing parts that were not reported as a delivery issue.

You cover return shipping unless the item arrived damaged or incorrect — then we cover it.

We will give you the return address when we approve the request. Do not return a parcel without confirmation — unannounced returns take longer to match to an order.

1. Email support@pet-hygge.com with your order number, the email used at checkout, and the reason.
2. We confirm whether the item is eligible and send next steps.
3. After we receive and inspect the return, refunds go to your original payment method within 5–10 business days.

If something arrived damaged or is not what you ordered, contact us within 7 days with photos. We arrange a replacement or full refund, including return freight where it is our mistake.

Once we have inspected the parcel, Stripe refunds typically show on your statement within 5–10 business days. Shipping you paid on the original order is refunded only when the return is our fault (damaged, incorrect, or not as described).

See also shipping · warranty · terms.